IT Infrastructure AMC
Preventive · Predictable · Proactive
Fixed‑cost annual maintenance contract for network, server, CCTV, AV, and PAS. Quarterly preventive visits, SLA‑backed response, and full reporting. Pan‑India.
Predictable budgeting
Health checks + firmware
12×7 coverage
Single or multi‑site
Trusted by 30+ enterprises across India
Complete AMC Coverage
Preventive maintenance, incident response, and reporting – all under one fixed‑cost annual contract.
Quarterly Preventive Maintenance
Four scheduled visits per year – infrastructure health checks, performance tuning, firmware updates, and documentation of all changes.
SLA‑Backed Incident Response
Critical incidents responded within 2 hours, major within 4 hours. 12×7 coverage with on‑call escalation for after‑hours emergencies.
Remote Monitoring & Alerts
Proactive monitoring of network, servers, and critical systems – automated alerts for faults, performance degradation, and capacity issues.
Firmware & Software Updates
Managed firmware updates for network switches, servers, storage, and security appliances – with risk assessment and rollback plans.
Monthly MIS & RCA Reports
Monthly Management Information System reports with incident summaries, SLA compliance, and root cause analysis (RCA) for major incidents.
Multi‑Site AMC Coverage
Single contract for all your locations – consistent service levels, local engineers for site visits, and centralised governance and reporting.
Why Choose Layerix AMC?
Fixed Annual Cost
No surprises – one predictable fee for the entire year.
Clear Inclusions/Exclusions
We provide a transparent scope of work – you know exactly what's covered.
SLA‑Backed Response
Critical incidents handled in under 2 hours, measured from ticket raised.
Infrastructure‑Agnostic
We support network, server, AV, PAS, CCTV – regardless of who installed them.
MIS & RCA Reports
Monthly reports and root cause analysis for major incidents.
Pan‑India Coverage
Single contract for all your sites – consistent service everywhere.
AMC vs Break Fix – Which is Better Value?
| Feature | AMC | Break Fix |
|---|---|---|
| Cost Model | Fixed annual fee | Pay per incident |
| Preventive Maintenance | ✅ Quarterly visits | ❌ No |
| SLA Response | Critical ◀ 2h | Critical ◀ 2h (payable) |
| Firmware Updates | ✅ Managed | ❌ Not included |
| Best For | Predictable budgeting, proactive care | Occasional, ad‑hoc needs |
*Layerix recommends AMC for critical infrastructure; Break Fix for non‑critical or occasional support.
Real AMC Deployments
Live AMC engagements across Karnataka and Tamil Nadu – corporate offices, healthcare, manufacturing, and technology parks.
Resident IT engineer support — Yaas Technology Solutions, Karnataka
Enterprise WiFi deployment — Somerset Therapeutics, Karnataka
Structured cabling & CCTV infrastructure — Eriez, Tamil Nadu
Break‑fix troubleshooting & stabilization — AEOS Labs, Karnataka
Healthcare network deployment — HCG Cancer Hospital Tower 6, Karnataka
Enterprise infrastructure rollout — KRR Engineering Solutions, Tamil Nadu
Trusted Across Industries
Corporate Offices
Hospitals & Healthcare
Pharmaceuticals
Manufacturing
Technology Parks
Banking & Finance
Education
Hotels & Hospitality
“Layerix provided a comprehensive AMC for our 3‑site network and server infrastructure. Quarterly preventive visits keep everything running smoothly, and the SLA response is always met. Excellent value.”
IT Head
Pharma Company, Mumbai
“We switched from break fix to AMC after Layerix showed us the cost predictability. The quarterly health checks catch issues before they cause downtime. Professional and reliable.”
Facilities Director
Corporate Office, Bengaluru
Frequently Asked Questions
Everything you need to know about IT Infrastructure AMC.
What is included and excluded in an IT AMC?+
Layerix AMC includes: quarterly preventive maintenance visits, firmware/software updates, health checks, remote monitoring, SLA‑backed incident response, and RCA reports. Hardware replacement costs are typically excluded (charged separately), but we can include them with a higher contract tier. Licensing fees are also excluded. We provide a clear scope of work before signing.
How many preventive maintenance visits per year are included in AMC?+
Layerix AMC includes quarterly preventive maintenance visits (4 per year). Each visit includes infrastructure health checks, performance tuning, firmware updates, and documentation. We can increase visit frequency for critical environments at additional cost.
Who pays for hardware replacement under AMC?+
Hardware replacement costs are typically paid by the client, but Layerix manages the entire process – diagnosing the fault, sourcing the replacement, and installing it. We also offer a hardware‑inclusive AMC tier that covers replacement costs for an additional premium.
Can AMC cover multiple sites?+
Yes. Layerix provides multi‑site AMC coverage – a single contract with consistent service levels across all your locations. We deploy local engineers for site visits and a central service manager for governance and reporting.
What is the AMC cancellation notice period?+
Layerix AMC contracts typically have a 30‑day cancellation notice period, with prorated refunds for unused months. Minimum contract period is usually 12 months for standard AMC and 6 months for remote‑only AMC.
Our Success Stories
Real AMC deployments across India
Ready for Predictable, Proactive Support?
Book a AMC assessment. We evaluate your infrastructure, define the scope, and give you a fixed‑price proposal.
Response within 2 business hours · Pan‑India · 100% in‑house