Something Broke.
We'll Fix It.
Fast.

Call our helpdesk at +91 72599 12527, email support@layerixnetworks.com, or use your client portal. For critical issues, always call — we'll start triage immediately.

Yes — a 2‑hour minimum applies for on‑site visits. Remote diagnostics are billed in 30‑minute increments with a 1‑hour minimum.

If remote triage determines an on‑site visit is needed, we dispatch an engineer immediately. You only pay for the final resolution — no extra ‘diagnosis’ fee.

No — Break Fix covers labour, diagnosis, and configuration. Hardware replacement parts are billed at cost, with your approval before ordering.

Yes — we support any enterprise infrastructure, regardless of who installed it. If equipment is end‑of‑life or unsupported, we'll advise before starting work.

Root Cause Analysis — a document explaining what failed, why, and how to prevent recurrence. You receive it within 3 business days after incident closure.

Absolutely. Many clients set a default SLA (e.g., Priority) on their account. During a stressful fault, you don't have to make a decision — just raise the ticket.

JNCIE, CCIE, and multi‑vendor certified engineers. Every engineer is Layerix in‑house — no subcontractors.

Yes — 12×7 coverage (including weekends) for Critical and Priority SLA levels. Standard SLA applies during business hours only.

We'll review your incident history. If you've had 3+ incidents in 6 months, AMC is likely better value. The transition is seamless — no change to your engineer.