Break Fix IT Support
Pay‑Per‑Incident · No Contract
On‑demand IT support – pay only when something breaks. Critical response under 2 hours, RCA reports, and remote triage + on‑site dispatch. No contract, no commitment.
No contract, no lock‑in
12×7 coverage
RCA report per incident
Infrastructure‑agnostic
Trusted by 30+ enterprises across India
Complete Break Fix Support
On‑demand, pay‑per‑incident support for any infrastructure issue – from remote triage to on‑site repair and RCA reports.
Remote Triage & Diagnostics
Initial remote assessment of the incident – identifying root cause, potential fixes, and whether on‑site dispatch is required.
On‑Site Dispatch & Repair
Engineer dispatched to your location for physical repairs, hardware replacement, and cabling issues. 100% in‑house team.
RCA (Root Cause Analysis) Reports
Detailed report explaining the incident, resolution, and preventive measures – delivered within 24‑48 hours of resolution.
Critical Incident Response (<2h)
Severity 1 (critical) incidents resolved within 2 hours of ticket raised. 24×7 on‑call escalation for after‑hours emergencies.
No‑Contract, Pay‑Per‑Incident
Flexible, transparent pricing with no lock‑in. You approve the cost before we start – no hidden fees, no surprises.
Infrastructure‑Agnostic Support
We support networks, servers, AV, PAS, CCTV, and security systems – regardless of who installed them. Documented fixes with clear handover.
Why Choose Layerix Break Fix?
Pay Per Incident
No annual fees, no commitments – you only pay when you need support.
Critical <2 Hours
Severity 1 incidents responded to within 2 hours, 12×7.
RCA Reports Included
Every incident comes with a root cause analysis report – no extra charge.
Infrastructure‑Agnostic
We support network, server, AV, PAS, CCTV – regardless of the vendor.
Remote Triage First
We resolve remotely when possible, saving you time and cost.
On‑Site Dispatch
Engineer dispatched to your location when remote isn't enough.
Break Fix vs AMC – Which Should You Choose?
| Feature | Break Fix | AMC |
|---|---|---|
| Contract | None – pay per incident | Annual contract |
| Preventive Maintenance | ❌ No | ✅ Quarterly visits |
| Incident Response | Critical ◀ 2h (payable) | Critical ◀ 2h (included) |
| RCA Reports | ✅ Per incident | ✅ Included |
| Best For | Occasional incidents, flexible budget | Proactive care, predictable costs |
*Layerix can help you decide based on your incident history and budget.
Real Break Fix Deployments
Live break fix support engagements across Karnataka and Tamil Nadu – corporate offices, healthcare, manufacturing, and technology parks.
Resident IT engineer support — Yaas Technology Solutions, Karnataka
Enterprise WiFi deployment — Somerset Therapeutics, Karnataka
Structured cabling & CCTV infrastructure — Eriez, Tamil Nadu
Break‑fix troubleshooting & stabilization — AEOS Labs, Karnataka
Healthcare network deployment — HCG Cancer Hospital Tower 6, Karnataka
Enterprise infrastructure rollout — KRR Engineering Solutions, Tamil Nadu
Trusted Across Industries
Corporate Offices
Hospitals & Healthcare
Pharmaceuticals
Manufacturing
Technology Parks
Banking & Finance
Education
Hotels & Hospitality
“Layerix provided emergency break fix support when our core switch failed at 10 PM. They diagnosed remotely, dispatched an engineer, and had us back online in 90 minutes. RCA report delivered next day. Outstanding.”
IT Head
Corporate Office, Bengaluru
“We don't need full AMC – just occasional support. Layerix break fix is perfect. They quote upfront, fix it fast, and provide a detailed RCA. No contract, no pressure.”
Facilities Manager
Manufacturing Plant, Pune
Frequently Asked Questions
Everything you need to know about break fix IT support.
How much does break fix IT support cost per incident?+
Break fix costs vary based on the severity and complexity of the incident. Layerix provides a transparent per‑incident quotation before any work begins – you approve the cost before we start. Typical costs range from ₹5,000 for remote triage to ₹25,000+ for complex on‑site repairs.
Is there a minimum charge for an on‑site IT visit?+
Yes, on‑site visits have a minimum charge of 2 hours of engineer time, which covers travel, diagnostics, and basic resolution. Complex issues may require additional time billed in 30‑minute increments. We provide a clear estimate before dispatching.
What is an RCA report and when do I get it?+
An RCA (Root Cause Analysis) report is a detailed document that explains why an incident occurred, what was done to fix it, and what steps are needed to prevent recurrence. Layerix provides an RCA report for every break fix incident – typically within 24‑48 hours of resolution.
When should I switch from break fix to AMC?+
If you're experiencing more than 3‑5 incidents per quarter, or if you have critical infrastructure that requires proactive maintenance, AMC is usually more cost‑effective. Layerix can analyse your incident history and recommend the optimal support model at no cost.
Does break fix cover hardware replacement cost?+
Hardware replacement parts are billed separately, but Layerix manages the entire process – diagnosing the fault, sourcing compatible replacements, and installing them. We can also procure hardware on your behalf at competitive rates.
Our Success Stories
Real break fix engagements across India
Need On‑Demand IT Support?
Book a incident assessment. Our team triages your issue, gives you a fixed‑price quote, and resolves it fast – no contract, no commitment.
Response within 2 business hours · Pan‑India · 100% in‑house